Return Policy

At Mielle Aura, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we're here to help. Please review our return policy below:

1. Returns

   • We accept returns within 30 days of the original purchase date.
   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Exchanges

   • We offer exchanges for items of the same or lesser value within 30 days of purchase.
   • If you would like to exchange an item, please contact our customer service team to initiate the exchange process.

3. Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Non-Returnable Items

   • Clearance items are final sale and cannot be returned or exchanged.
   • Worn, damaged, or altered items are not eligible for return or exchange.

5. Shipping

   • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).

6. How to Initiate a Return

   • To initiate a return, please contact our customer service team at support@mielleaura.com.
   • Please provide your order number and reason for return in your communication.
   • Our team will provide you with instructions on how to return your item.

7. Customer Support

   • If you have any questions about our return policy or need assistance with a return, our customer service team is here to help. Contact us at support@mielleaura.com during business hours [7am to 5pm AWST].

Note: We reserve the right to refuse returns that do not meet the above criteria or if the return is outside the specified return period.

Thank you for choosing Mielle Aura. We appreciate your business and look forward to serving you again!